Customer Leak Protection Program

 

Dear Valued Customer,

The Walker County Water & Sewerage Authority is pleased to announce that it has recently enacted a Leak Protection Program designed to help protect our water customers from unanticipated high water bills that could result from a water line break. On the May 2018 bill, you will see a $2.00 monthly charge that will be automatically generated to each water customer’s bill and for each monthly bill thereafter. This is a voluntary program and you may choose not to participate at any time. If you choose to opt-out of the Leak Protection Program, please print, complete, and return the opt-out form to the Walker County Water & Sewerage Authority office or mail the form to P.O. Box 248 Flintstone, GA  30725. Opt-out form is available for download at the bottom of the page.

How the Leak Protection Program works: First the customer experiencing a water line break should contact the Water Authority to alert us of the water line break.  The customer should then submit to the Water Authority a fee waiver request/Leak Protection Service Affidavit (located at the bottom of page for download), including proof of repairs made (by either an invoice on a licensed plumber’s company letterhead or a receipt for materials purchased from a hardware store for the repairs).  After a review by the Water Authority and approval of the fee waiver request, the customer could be eligible for a fee reduction and be required to pay only the average monthly water bill based upon the previous six months at the metered address. The leak protection program will cover the customer for one occurrence (leak) per year, and the maximum amount of the leak protection benefit is $500.00.

This is a great program in the event of a water line break at your residence.  The Leak Protection Program will allow you, the customer, much needed relief in the event of an unanticipated high water bill arising from the water leak.   

This Leak Protection Program is provided and is administered in accordance with the policies adopted by the Water Authority Board of Directors.  All terms and conditions of those policies apply.  For more details about the leak protection program contact the Water Authority at (706) 820-1455.

Sincerely,



Brandon Whitley

Interim General Manager

Walker County Water & Sewerage Authority


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